MFI Furniture Stupidity
Posted: Nov 03, 2008 | Category: Home & Garden StoriesIt is not good to see how MFI are treating their customers like dirt. But to be fair the big sheds that shift furniture really do not see customers as people, it is just a numbers game. I say well done to Shahana Ahmad for having the guts to go down to her local MFI in Cambridge and commence a sit-in.
The fact she had to go these levels to get anyone from MFI to see sense beggars belief. If only more people had the vision to take the fight to a major retailer like this, then perhaps the retail sector would not be in the bad shakes it is now.
Personally I prefer to buy furniture from small businesses who care about what I am after and listen to my requirements and who do not fob me off.
MFI you are stupid for treating your customers in this disdainful way. Have a look at a furniture retailer I have used previously. The furniture they supply is not cheap, but then again, it lasts and it comes pre-built and within a two-hour time slot.
Not all furniture retailers are the same such as New England Lifestyle where I brought a cracking set of white bedside tables which unlike Shahana Ahmad’s furniture arrived on time.
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November 4th, 2008 at 6:40 am
Best furniture is the furniture that make you feel comfortable.
November 5th, 2008 at 12:18 pm
Perhaps if the guys at MFI offered 0800 numbers for aggrieved customers to call it would make the pill easier to swallow. There is nothing worse then having to phone an organisation where you have a question only to find out you are paying for the privilege!
November 19th, 2008 at 7:36 pm
I hate companies that act like that. However, I was on the other side of things for a while, as a floor sales associate at a big box retailer, and it is extremely hard to give each customer the attention they deserve… especially during busy times when you have five people at once pulling you in different directions.
November 27th, 2008 at 2:43 am
It really happen sometimes, known companies gets number of customers that they can’t handle to entertain well, and when this times happen, try checking out smaller ones!
December 5th, 2008 at 2:48 pm
I hate shopping at places like that - they seem unfriendly and just plain cold to customers. Give me a smaller outlet any day. You might pay more but you get a better service!
February 2nd, 2009 at 2:30 am
Here are some helpful tips for your associates.
Save on Heat to Save on Money
Among all home appliances, those that produce heat consume the most power. This is why your electrical bill shoots up to the high heavens during the peak of winter. However, there are ways to make maximum use of the heat your appliances give off so that your energy consumption
does not need to increase unnecessarily, whether it’s winter or not.
Residual heat—heat given off by an appliance even after you’ve pulled the plug—is a powerful yet often ignored tool. If you make use ofresidual heat, you’ll be amazed at how much energy, and consequently money, you’re able to save.
So how do you make use of residual heat? When you’re ironing your clothes, pull the plug just a few minutes before you need to stop using it. The heat coming from the iron is enough to remove the wrinkles from an extra couple of shirts. It’s best if you iron your clothes by the bulk instead of pressing just one outfit every time
you go out. Pressing clothes by the bulk lets you unplug the iron
every few minutes so you can use up residual heat. In effect, you’ll be pressing a significant portion of your clothes without having to use up electricity for it. The same principle goes with using the stove.
Just a few minutes before you finish cooking, especially if the setting is on high heat, turn off the stove and allow the residual heat to finish the job.
Since appliances that generate heat cost the most, don’t leave themturned on when they aren’t in use. Leaving them on for a few extra unnecessary minutes may be insignificant if it’s done for one time only, but if you make it a habit out of it, they add up and reflect on your
bills.
February 5th, 2009 at 2:38 am
Nothing beats the personal touch of a small town store that cares. Its too bad that some companies value numbers more than customers. After all, it’s the nice customers who make your business what it is. ~Jan
February 17th, 2009 at 10:42 am
MFI got their comeuppance in the end - in this day and age if you don’t take care of your customers there are so many options out there even a giant can fall…
April 27th, 2009 at 7:54 pm
Hear, hear - well done on the Cambridge sit in - you can’t treat customers like that - or your business goes down in the end doesn’t it!
May 2nd, 2009 at 6:52 am
The purpose of furniture is to make u feel relaxed let it belong to any company or brand , doesnt matters at all.
May 12th, 2009 at 4:24 am
People go to Big Box retailers for price. But they EXPECT service. So when the Big Box doesn’t offer it (They really can’t because they don’t pay their employees much or educate them) people become unhappy. Just today I went looking for a replacement for my broken washing machine. The Kid at the Big Box place didn’t even stand up out of his chair to talk to me, it was if I was some how inconveniencing him… there was no one else in the entire department. So I left. A little service and polite treatment is expected regardless of location. What do you do? Do as I say not as I do! Courtesy only applies when we want it?
May 12th, 2009 at 7:01 am
The only way to make retailers pay and be aware is to either complain, If a company however is so big they might not care to much, and especially since not all customers take the time to complain, Just boycott the company and make some bad web exposure for them.